Monthly Support Plans
Drupal support you can actually rely on.
No retainer lock-ins. Cancel or change plan any month. All plans include our dedicated Drupal specialist team.
Starter
For small Drupal sites
- Up to 5 support hours/month
- Response within 4 business hours
- Security monitoring & alerts
- Monthly Drupal core updates
- Uptime monitoring
- Monthly health report
- Ticket-based support portal
- Emergency out-of-hours support
- Performance optimisation
Professional
For growing organisations
- Up to 15 support hours/month
- Response within 2 hours
- Emergency out-of-hours support
- Security monitoring & patches
- Drupal core & module updates
- Performance monitoring
- Staging environment management
- Monthly strategy call
- Priority ticket queue
- Dedicated account engineer
Enterprise
For mission-critical platforms
- Unlimited support hours
- 30-minute emergency response
- Dedicated account engineer
- Full managed service
- Custom Drupal development
- Architecture & migration services
- Proactive performance tuning
- Security audits & pen testing
- SLA-backed guarantees
All prices exclude VAT. Annual billing saves up to 17%.
All plans include
The essentials, always included.
Drupal Core Updates
All Drupal core releases applied to staging and production on a regular schedule.
Module Updates
Contributed module updates monitored, tested and deployed — including security releases.
Security Patch Deployment
Security advisories acted on immediately. Patches deployed within hours of release.
Performance Monitoring
Uptime, page speed and error monitoring with proactive alerts.
Monthly Health Reports
Plain-English monthly reports covering everything we did and what we recommend next.
Emergency Response
Something broken? We respond to critical issues within 30 minutes, any time of day.
Staging Environment
All changes tested on a staging mirror before touching your live site.
Dedicated Account Manager
One person who knows your site inside out and is your single point of contact.
Common questions